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Testimonials

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 Very happy with everything
Terry H - RE Ealing Lettings - July 2016
I had the pleasure of meeting with Denise and Alison at the Isleworth branch when I was looking for a new place to live. They were extremely helpful in helping us find a new property to live in. Very approachable and always got back to me as soon as possible regarding any concerns I had. I would definitely recommend their services. The helped us secure a beautiful flat and we couldn't have done it without them!
Natalie Nyondo - Rolfe East Isleworth - June 2016
Philip dealt with the purchase of our house. He was very proactive with updates and helped answer any questions as best he could. I would certainly recommend their services.
Michael Such - Rolfe East Northfields - June 2016
I would like to thank a member of staff called Alison from Isleworth branch. Alison was very respectful, helpful and very professional. She was very honest with sharing ideas, choices and we highly appreciate all her hard work. We were overall very satisfied with her service and Rolfe East in general. Many thanks. Maya Elriche June 2016.
Maya Elriche - Rolfe East Isleworth - June 2016
I highly recommend Rolfe East for their excellent service throughout our sale and purchase, the whole team across the Northfields and Ealing Broadway offices were fantastic. Philip deserves a special mention as he managed our deal through very choppy waters to a happy conclusion, often going the extra mile. Philip, I have no doubt that we would not be ensconced in our new home if it wasn’t for your efforts. Enormous thanks to you.
Kate Usher - Rolfe East Northfields - June 2016
Definitely my best ever experience using a letting agent in the 30 years I've been living here. They didn't just sell and secure their money for the residence but where helpful from start to finish Both Denise and Alison went out of their way to get things sorted for both the Landlord and myself confidently playing an even mix of liaison. Denise constantly goes out of her way even now to answer any questions and assist in any way she can. I cant praise their service enough and if I could give six stars I would. WH
Wiliam Henderson - Rolfe East Isleworth - May 2016
Excellent service from Rolfe East and Max in particular, I bought my TW8 house through them and they were very helpful throughout the process.
Teresa Anderson - Rolfe East Northfields - May 2016
We have just moved from Hounslow to Kempshott and used Rolfe-East as our selling agents. I would like to take this opportunity to say how impressed we were with the service we received by Aran Ubhi who kept us informed and helped keep the chain going. He was always polite to deal with and we always felt we could speak to him if we needed too.  He was a real professional!  The house sale went through very quickly and we would highly recommend Rolfe-East and Aran to anybody we know who is thinking of moving in the future.
Ms Wimshurst - Rolfe East Ealing Sales - May 2015
Really helpful agency! Nick was great at getting back to us quickly and even helped drove us there to meet the landlord on day one. Highly recommend.
Curtis Smith - Rolfe East Northfields - May 2016
One of the first of many estate agents I contacted late last year to value my garden flat in Acton. I was given a realistic estimate on how much my flat could be marketed for, contrary to some other local estate agents who quoted me an over inflated estimate in order to gain my business. The selling contract drawn consisted of just one double sided A4 sheet without an endless list of complicated terms and conditions. Rolfe East is one of the few agent in the high street who does not tie you in with some clauses and penalty should you want to take your property off the market for one reason or another. Just 2 weeks notices if I remember was required with no penalty. I was re assured that should I needed to, I could put the process on hold at any time. My property was marketed just before Christmas and was advertised on 2 property search website as well as in the local weekly property paper. I had a firm offer a month or so later and we completed the transaction on the 31st of Mar 2016. I had regular communication from the agent keeping well informed on the progress. At some point, a possible legal issue coming from a 3rd party ,which could have jeopardised my sell propped up and although this was something that was to be sorted out by myself, my contact at Rolfe East gave me great support and most importantly kept his cool, despite the fact that all of us did think for a few days that indeed, the sell could possibly fall through. Last but not least, although the office opens at 09h30, I did notice during my many visit to the branch that a daily staff briefing takes place shortly after so a 10h00 appearance is probably more adequate! Thank you all at Rolfe East Acton!
Sylvain Berger - Rolfe East Acton - April 2016
We have just completed on a property through Philip Wood @ Rolfe East Northfields. We found them a really friendly business to deal with, professional and on the ball. When Philip wasn't around to speak to, Nick and Max also went out of their ways to provide assistance and support. Would definitely recommend them.
Melody Lyndon-Stanford - Rolfe East Northfields - April 2016
Rolfe East sold my flat last year and were very professional and helpful. I was particularly impressed that they weren't pushy as many estate agents can be but instead seemed to take the customer experience seriously and regarded customer care highly.
Keith Willsher - Rolfe East Acton - April 2016
The service we received from Philip was without doubt above and our expectations. He approached the sale of our property with a real personal touch and a level of customer care which can only be described as second to none. Thank you!
Elizabeth Jenkins - Rolfe East Northfields - April 2016
Nick Crayden a incredibly nice and professional person he helped me get into a new place in the fastest time that I couldn't imagine. When he called me and ask me to sign the contract I didn't even realise that he had done everything for me. I never expected renting a place will be such smoothly. Thank you Nick.
Jing Wang - Rolfe East Northfields - March 2016
My first experience of letting a property was conducted helpfully and efficiently by Nick Crayden and the other staff at Rolfe East . I had viewings and offers almost immediately and I have no hesitation in recommending the company.
Chris Cattel - Rolfe East Northfields - March 2016
Great team, very helpful and extremely competitive rates. This is my first experience working with an agent as a landlord and they have been a pleasure so far.
Rob Gore - Rolfe East Northfields - February 2016
The best experience ever.. very well recommended and specially Nick who is very helpful kind and professional..thank you.
Nilce Engel - Rolfe East Northfields - February 2016
Rolfe East are without a doubt the best estate agents I have ever met. A great personal service by Denise Martin from start to finish, always easy to get hold of and great communication, I would 100% recommend them.
Larry K - Rolfe East Isleworth - February 2016
My boyfriend and I are renting a flat that is managed by Nick Crayden who is an agent at the Rolfe East branch in Northfields. Nick did a wonderful job from the first point of contact up to signing the tenancy agreement and as well as everything else that comes up during the tenancy. He is great with communicating between ourselves and the actual landlord. There is only a tiny, tiny negtaive aspect about Nick's service, which is his responding time. I am not surprised about that as a great agency/agent means a lot of clients.
Alicia Teltz - Rolfe East Northfields - February 2016
Nick helped us relocate whilst our current property was being renovated. He was quick to respond, got everything moving quickly, and everything went as planned on a tight schedule. Would definitely recommend.
Toby Jones - Rolfe East Northfields - January 2016
Absolutely helpful and honest. Nick is outstanding to make things happen seamlessly without any fuss. Would recommend these folks to any out there looking for help in renting a flat.
Naveen N - Rolfe East Northfields - January 2016
'Nick Crayden really impressed me when we were looking for a flat to rent. He really understood what we wanted and was knowledgeable and efficient. He also seemed to genuinely care about our search and was very proactive'

I am just writing in to thank your office for the recent reletting of my Mother's flat. Owen and Marcus were both dealing with the viewings  and both worked really hard to meet our requirements. Marcus in particular needs a special mention as he was a new recruit but despite his inexperience, impressed us with his enthusiasm and energy in trying to get us the best tenant. He's certainly an asset to your team and we wish him all the success for the future!

Kind regards

Farah Ijaz
Farah Ijaz - Rolfe East Acton - November 2015
I have just recently sold my property through Rolfe East. After a couple of attempts previously with other local agents , I knew from the initial meeting that the team at Rolfe East , acton office were the right guys for the job. Laurence, James and Alex were very professional, approachable, understanding from the start and have all been a true pleasure to deal with. Alex particularly went the extra mile to find me the right buyer and has helped me through the stressful process of selling. Alex has remainied calm and professional at all times. He has been amazing. I would definitely recommend Rolfe East Acton to anyone looking to buy or sell in the area. I would definitely recommended Rolfe East Acton to anyone who is looking to buy or sell in the area.
Angela Stephens - Rolfe East Acton - November 2015
We bought our home in Hounslow through Arun at Rolfe East. From beginning to end, although a lengthy sale, we were kept well informed and looked after so that we could secure and complete on our dream house. Their level of customer service was fantastic and no question was too big or too small! It was a pleasure to work with him!
Shreena Vara - Rolfe East Isleworth - October 2015
The team are very efficient and friendly, I've always had great service from Rolph East.
Sarah Coetzee - Rolfe East Isleworth - October 2015
Sasha and Ibrahim were of great help finding a new flat for us and our dog! Really recommend them.
Luis MArtins - Rolfe East Ealing - October 2015
I recently bought a house through Rolfe East in Acton.
It was an excellent and attentive service. Especially made difficult by the fact I did not live in London.

I plan to use the letting team once the house is ready to let.
Loaye Agabani - Acton Office - October 2015
Sasha was great to work with. She made herself available and was very helpful!
Shruti Mehta - Ealing - September 2015
The team are very efficient and friendly, I've always had great service from Rolfe East.
Sarah Reed - Isleworth Office - September 2015
Very nice and professional....Nick Crayden made is easy to find the right property for rent. Was helpful in the whole process. Best part for me (new to UK) was transparency, setting right expectations and timely delivery. Thank You!!
Saman Rizwan - Northfields Office - September 2015
We had the pleasure of having Nick Crayden find us our new home to let. Nick was very honest and forthcoming, and was able to take us through the process quickly and easily.
Mark Swetnam - Northfields Office - September 2015
Sasha and Ibrahim were of great help finding a new flat for us and our dog! Really recommend them.
Luís Martins - Ealing - September 2015
Excellent and attentive team at Rolfe East. Made buying back in London much less stressful than we expected. Look forward to doing more business with them.
L Agabani - Acton Office - September 2015
I was looking for somewhere to live near Kingston and was having trouble finding anywhere that was available. I was using property websites and having no luck getting anywhere in time. I spoke to a few different estate agents and it was as if nobody was interested in helping me. I spoke to Alison about a property I had seen online which again was unavailable but this time, instead of being told "no" and hanging up the phone Alison asked what I needed/wanted and lined up a few places for me to look at. Someone on your side who's genuinely interested in getting you the right place. There was no pressure put on me from Alison, completely honest and straight in whatever she said. The staff in the office were great too. Couldn't recommend this place more. First choice if anyone looking for property.
eoinodonohoe22 - Isleworth Office - September 2015
My case has been handled quickly and professionally and I feel like all of my needs are a priority. They have maintained constant contact to update me on everything that is happening.
Richard Murray - Northfields Office - August 2015
Nick Crayden helpfully provided us with regular updates on the interest generated in our property. He regularly made himself available to respond to our questions and was also prepared to spend meaningful time with prospective tenants during property inspections to ensure all important matters were covered. This ultimately lead to a successful letting. Thanks for your assistance, greatly appreciated.
Grant Dyson - Northfields Office - August 2015
Excellent, professional service. Would recommend Nick who managed to rent our property within 24 hours.
Chris Grew - Northfields Office - August 2015
Good communications via all parties. Quick to call and respond to issues. Thanks for the excellent service level.
Bob Gupta - Isleworth Office - August 2015
Sasha has been extremely helpful throughout the entire process of finding and renting a flat. Definitely recommend her and Rolfe East if you seek to move to London.
Andrei Misarca - Ealing - August 2015
With the assistance and professional service of Alison we managed to find a really good property to rent. She has been very helpful, resourceful, with courteous customer service. The process ran quite smoothly as she kept us very well informed. Many thanks to Alison and Rolfe East. We definitely recommend Rolfe East Isleworth.
Andras Fecz - Isleworth Office - August 2015
My name is Zlatka  Dragomirova and would like to say thank you for the great customer service we got while buying a house the staff was very professional and helpful.Want to thank to Sean Hannington for his help throughout procedure.will recommend the agency to my friends.Yours sincerely Zlatka
We had the luck of finding this great office in Ealing. Karolina Kwiecien was the agent helping us. She was immediately available to assist with our short notice request and was prompt to help and make suggestions that lead us to find our perfect place. I highly recommend her services! If you are looking for a place in Ealing, she is the person to go to. Thank you for the great customer service!
Tatiana Miletta - Rolfe East Ealing -July 2015
I wanted to provide you feedback with regards to my experience with your company;

I would like to state that Owen Nato, who is based at your Greenford Office was very supportive, extremely professional and helpful.

Thank you Owen and All for finding me my ideal home

Take care

Natalie Williams
Just bought a flat through RE, the service we received from Arun and the team was as expected. Although the whole process took longer than anticipated (through no fault of RE) he kept us informed throughout and contact on our behalf other parties involved to get the process moving. He was efficient and courteous and can be recommended as a thoroughly professional estate agent.
Tony Nunes-Pereira - Rolfe East Isleworth Sales - June 2015
Very impressed with how Nick Crayden, in the Northfields office knew exactly the type of tenants we were looking for. We were kept informed of the progress all the time and talked through all the steps to ensure our property was rented in a timely fashion. We chose to go with the full management option of our property by Rolfe East as we know a good job will be done and we will have peace of mind. Thank you Nick and team!
Nicola Kiouzelis - Rolfe East Northfields Sales - June 2015
They sold my flat in North Acton, the services offered by Rolfe East were very good, I am very happy with them, the people in the office ( the two people ) were very help full keep the good work, I will come back, if I need to buy, Thank you to all of you.
Nawab OBE - Rolfe East Acton Sales - June 2015
We have been dealing with Nick Crayden regarding the letting of a studio flat which is attached to our house.  We have been very pleased with Nick. He is very helpful and his attention to detail is faultless. As we live in France part of the year, his cooperation/ help is vital and we are completely relaxed as we do trust him completely.   We would certainly recommend Rolfe East given our experience.  Colin and Joelle Randall
Colin Randall - Rolfe East Northfields Sales - June 2015
I recently used Rolfe East to sell my home and would highly recommend both RE and Aran in the future. Aran was very enthusiastic, helpful and proactive throughout and kept us well-informed during the entire process.
Ajay Aulak - Rolfe East Isleworth Sales - June 2015
Aran, you have been very helpful, professional and patient in each and every step in our purchase.
Thank you so much for the Rolfe East team, your service is brilliant.
Sharath - Rolfe East Isleworth - May 2015
The team at Rolfe East, helped me to sell my house. They made the process stress free and were professional and friendly.
I've been extremely happy doing business with Rolfe East. The staff at Acton office was very helpful and assisted us throughout the process of sale of our two properties in Acton.

Laurence, James and Alex were fantastic, I am truly grateful to them for all the assistance provided. They've been very professional and very patient with me as I needed quick sale on one of my properties, especially James have been very helpful and went an extra mile to speed up the process.

I am very very happy and will highly recommend Rolfe East to my relatives and friends should they need.

Once again many thanks and all the best!

Ms Fernandes - Rolfe East Acton - May 2015
Hi we are really pleased with the service from Rolfe East.  You are managing our rental flat for us and we are happy about all aspects of the management, including sourcing tradesmen, communication with us, quality of tenants.  I have a regular contact in Andy Wakefield and he always knows what is happening. All staff members are courteous and easy to deal with.
Ms Farren - Rolfe East - May 2015
I have liaised with a number of Estate Agents over the years, but I must say the level of service I received from Rolfe East in Northfields is impeccable. From their friendly nature to their excellent knowledge of the surrounding areas, they are a pleasure to work with. I would have no hesitation in recommending them.
Mr Gill - Rolfe East Northfields - May 2015
Efficient agency and nothing is too much trouble. Reliable and trustworthy and great to do business with. I highly recommend Rolfe East, Greenford.
Mary Finucane - Rolfe East Greenford - May 2015
Completed on selling of my North Acton flat today. The team have been tirelessly liaising with all parties to bring this to a conclusion. I found them professional in all my dealings. They offered me advise and kept me updated throughout the whole process. They responded to my emails and phone calls very quickly and resolved issues in a timely and constructive manner. I found then friendly and understanding and would be happy to recommend them to family and friends.
Vic Hillary - Rolfe East Acton Sales – March 2015
I had a lovely mews house to sell, but in a tricky location (nearby development pending). Laurence, Patrick and James did a great job getting viewings arranged in the tricky Oct-Dec period, although successful sale not reached until Mar. This came in the same week that we secured out onward property, so couldn't have been happier. They're a great team and work hard for the client, and have very reasonable commission rate. Wouldn't hesitate to use them again.
Richard Tomlinson - Rolfe East Acton Sales – March 2015
Friendly and helpful team. Really excited to move into our new flat. Thanks for your help!
Michael Wood – Rolfe East Ealing Lettings – March 2015
Generally all worked like clockwork as far as the agents were concerned. Laurence Truett in particular was phenomenally efficient, first putting all prospective buyers in touch, then wrapping the sale up quickly and with good advice. When our purchase went pear-shaped because of mendacious solicitors he was effective in banging heads together and getting things moving again. Highly recommended.
Mark Harvey - Rolfe East Acton Sales – March 2015
I still remember the stressful times when I was getting slightly depressed of finding my perfect flat! I have even forgotten how many agencies, flats, houses I visited, called up on and got knocked back from, or just didn't like any. When I was on the edge-another wrong property-all of the sudden my phone rang-I didn't even know who was it-she just said I have a perfect flat for you. It was Karolina-she came like a true blessing from heaven-I did tell her what I was looking for but that was months ago and I couldn't believe my ears what i was hearing. I was so eager to go and see-and I was so pleasantly shocked - honestly-the flat ticked all the boxes. I fell in love immediately. I just can't believe that I've explained myself once over the phone what type of property I'm looking for and bang months later she got me the perfect flat. She was very friendly, lovely, bubbly, and the fact she listened to my needs and wishes made the experience dealing with Karolina very special. Overall if you are looking for a perfect flat or house I would recommend to call her as she will definitely get you what you are looking for! Feeling very blessed! Thank you so much!
Iveta Visnyeiova - Rolfe East Ealing Lettings – March 2015
Laurence and Patrick handled a tricky vendor for me with integrity, good grace and a high level of professionalism. On a number of occasions they went the extra yard to keep the transaction on track and were only able to do this through building a strong relationship with both sides. I would happily recommend them to anyone looking to buy or sell their home.
Ed Quayle -Acton Sales – March 2015
Very happy overall with service. I was skeptical when I first met with Laurence as I thought he was giving me the usual estate agents spin but Laurence came through with results.
 
When he said he had buyers for our property – he did.
 
He qualified the potential buyers and provided us with 4 potentials and one subsequently bought our property.
 
Laurence sold our property within 2 days.
 
Laurence communicated with us clearly and demonstrated that he was trustworthy. We would recommend him and Rolfe East.
Vineet Jairaj – Rolfe East Acton Sales – February 2015
Sasha was great. I saw just one place that was exactly what I was looking for. She remembered that I was very interested and immediately followed up when the place was available again. It was the nicest experience I had so far in looking for a place.
Rima Marrouch - Rolfe East Ealing Lettings - February 2015
Sasha,  you brought Christmas to me early, what fantastic news! And thank you so much finding and securing me the perfect property.
You are star, Sasha.
Thank you soooo much
Daisy – Rolfe East Ealing Lettings – February 2015
Dear Mr Thomas,

Recently I called upon your services for the purpose of Probate valuation. It was such a pleasure knowing you offered this service for free. In my case, it was not about what I might have paid or saved - simply the gesture when emotions were and are raw and the going tough to know that it was not all about monetary gain. I would like to thank you for the service which I very much appreciate and when it comes to down sizing I shall further engage with your services.
Mrs B Shahl - Rolfe East Isleworth Sales - November 2014
I would like to say a big 'Thank You' for all of the help you provided around the recent change of tenants and for overseeing the renovations so efficiently. You made what I found quite a daunting task relatively easy and smooth. The photos and updates were much appreciated. My being away from home at the end was unfortunate timing, but, by then, I felt that the process was in a good safe pair of hands!
Bernadette Salmon - Rolfe East Ealing Lettings - November 2014
What else can we say except a huge and heart-felt thank you to you all for the superb service and support we have received from Rolfe East Ealing before, during and after the sale of our home of 30 years.  Selling one’s home is never going to be an easy, or indeed pleasant, experience but from the initial first contact and valuation, to advertisement and viewings – which happened as planned and on time- all the way through to negotiation and completion and after Rolfe East Ealing have been there for us.   Always responding promptly and efficiently to our questions and concerns, always cheerful and positive and encouraging -even when we weren’t and needed some hand-holding and reassurance.  In conclusion it has been a pleasure working with you all towards a common objective, a good price for our home with as little fuss and aggravation as possible.  THANK YOU.
Robert George and Raymond Nicholls - Rolfe East Ealing Sales - October 2014
Dear Gary, We would like to thank you for dealing with the sale of our house in Ealing recently. We were very pleased with the manner in which you managed each stage of the transaction. The fact that we were not resident at the property during the viewing period could have been problematic for us, but your management of the situation and expertise removed any anxiety we may have had. The whole process was surprisingly quick and remarkably stress free, which we attribute to your obvious experience and professional approach. The final outcome of the process was one of complete satisfaction and we would have no hesitation in recommending your services to others.
Ken and Megan Carter - Rolfe East Ealing Sales - October 2014
I recently sold my family residence through Rolfe East.  What a delight it was to have a plain speaking, pro-active and honest estate agent to deal with.The manager Tom Sibley, was easy to communicate with and gave me clear and reasonable expectations and did not try to oversell my property or their services. Gary Smith whom I originally used as the agent to buy the property some 8 years ago was as knowledgeable and amiable as an agent can be, an absolute pleasure to deal with and so helpful in giving me a clear picture of the local market. Aurelie Thomas was professional, calm and amazingly good at understanding both my buyer and myself! Without her diligent attention to detail the whole transaction would have been unbelievably stressful but with her intelligent reasoning  the process was almost pain free! The administration team were always courteous and informed on the sale and this made communication quick and easy. The whole team including the other sales negotiator Owen, made my experience so simple that I chose them to find me a buy-to-let property!
Andre Beglarian - Rolfe East Ealing Sales - October 2014
The agent supported us throughout the transaction from initial valuation right through to completion , keeping us updated at all times. They always considered the tranactions throughout the chain and not our sale in isolation. The valuation was realistic allowing us to obtain a sale at that level. Many thanks for all your help - especially James!
Chris Holmes - Rolfe East Acton - September 2014
I am writing to thank you for your very successful efforts in selling my flat in Thackeray Court. I was delighted to receive an offer at the asking price. This reflects your experience and detailed knowledge of the area and the market.  We were delighted to have you working with us. Thank you also to Owen who masterfully chivvied both sides along to get the deal completed.
Rob Weinberg - Rolfe East Ealing Sales - August 2014
Laurence and Patrick handled a tricky vendor with integrity, good grace and a high level of professionalism. On a number of occasions they went the extra yard to keep the transaction on track and were only able to do this through building a strong relationship with both sides. I would happily recommend them to anyone looking to buy or sell their home.
Ed - Rolfe East Acton - August 2014
I want to thank you for all your help and patience in seeing this through. You have been a great help
Ahmed El-Zalabany - Rolfe East Acton - August 2014
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